At Ashitee, we are committed to maintaining a high standard of excellence in everything we do. Every item undergoes a rigorous inspection before leaving our facility, and we take meticulous care in packaging to ensure that your products arrive safely and in perfect condition, ready for immediate use.
If you encounter any issues, rest assured that we are here to assist you every step of the way. We believe in treating all of our valued customers with fairness and respect.
For assistance, feel free to contact us via email at [email protected].
We understand that there may be times when customers need to modify or cancel their orders. To accommodate such situations, we have set forth the following guidelines:
Customers have 24 hours from the time of order placement to modify or cancel their orders. Once the 24-hour window has passed, we will not be able to accept modification or cancellation requests, as the order will have already been processed and dispatched to the carrier.
How to modify or cancel an order:
- Gather all necessary information, including your order email, order number (found in the confirmation email from Ashitee), and the specific instructions for the desired changes or cancellation.
- Send your request, along with the required details, to [email protected] using the subject line “[Modify/Cancel Order + Order Number].”
Refunds for canceled or modified orders:
We will process your request promptly upon receipt and aim to respond within 2 business days. The refund process typically takes 5-10 business days, though please be aware that some banks may take additional time to process the refund.
Return Address:
If you need to return an item, please use the following address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, USA