Estimated Delivery Time:
At Ashitee, we prioritize creating products on demand, meaning your item enters production shortly after your order is processed. Typically, customers can expect their products to arrive within 10–21 business days after payment confirmation and order processing for most items.
Order Processing Queue:
Upon completion of the payment process, your order undergoes a meticulous 24-hour waiting period before it is forwarded for embroidering. This waiting period allows for a window of opportunity, granting you the flexibility to fine-tune any specifics pertaining to your order. Whether it be adjustments to the size, color, or quantity of your selected items, or even the option to cancel the order entirely, this period ensures that your preferences are accommodated to the fullest extent. We understand that sometimes circumstances may change, and we aim to provide you with the utmost convenience and control over your order before it progresses to the embroidering stage.
Production Timeline: 5-7 business days.
Shipping Duration:10-14 business days.
International orders may require an additional 1-2 weeks.
Tracking Information: All shipments come with a tracking link for easy monitoring of the delivery status.
Shipping Costs:
Flat rate at $5.99 worldwide.
Re-shipment Policy:
We offer reshipment in specific cases, such as incorrect address details or failed delivery attempts. Re-shipment costs are as follows:
- $5.99 for re-shipping within the US per item
- $5.99 for global re-shipment per item
Please note that all prices are in USD.
Contact Information:
Email: [email protected]
Phone: +14844145976 (Working hours: Chicago 9:15am-12am)
If the phone call is not picked up, please leave us a message with your order number and issue, and we will get back to you as soon as possible.
Return Policy:
If you wish to return an item purchased from our online gift shop, please refer to our Return and Refund policy within 30 days of receiving your order. Ensure that the item is safely packed in its original packaging. All products must be returned in their original condition. If you encounter any issues with a product, please contact our customer service.
For more information on the return procedure, please contact us.
Return Address:
US Office: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA
Please note:
- Customers are responsible for covering the cost of shipping the product back to us.
- Shipping, handling, and other fees are non-refundable.
- Cash on delivery is not accepted.
- You must provide us with the tracking number for your return.
- Custom or custom-made products are only eligible for exchange.
Once we receive and confirm your return, you will receive an email notifying you that the return process is complete. Refunds will be processed within 7 business days.
If you have any further questions or concerns, please don’t hesitate to contact us at [email protected].